Terms & Conditions
Effective Date: May 13, 2026
These Terms & Conditions (“Terms”) govern the provision of fulfilment, warehousing, storage, logistics, shipping, and related services (“Services”) by Fulfillable LLC (“Fulfillable,” “we,” “our,” or “us”) to the client (“Client,” “you,” or “your”).
By using Fulfillable’s Services, delivering inventory to Fulfillable, or otherwise engaging Fulfillable for Services, the Client agrees to be bound by these Terms.
1. Company Information
Fulfillable LLC
1700 Tech Centre, Suite 106
Arlington, Texas 76014
United States
2. Services
Fulfillable provides third-party logistics and fulfilment services, including but not limited to:
- Warehousing and storage
- Inventory handling
- Order processing
- Picking and packing
- Shipping and dispatch
- Returns processing
- Freight coordination
- Kitting and special projects
- Related ecommerce fulfilment services
Fulfillable may use subcontractors, carriers, software providers, or third-party service providers in connection with the Services.
3. Acceptance of Terms
These Terms apply to all Services provided by Fulfillable and supersede any conflicting or additional terms proposed by the Client unless expressly agreed in writing by Fulfillable.
Fulfillable reserves the right to modify these Terms at any time. Updated Terms become effective upon publication on our website.
4. Client Responsibilities
The Client agrees to:
- Provide accurate product, SKU, shipping, customs, and inventory information;
- Ensure all Goods comply with applicable laws and regulations;
- Maintain adequate inventory records and backups;
- Cooperate reasonably with Fulfillable regarding operations and fulfilment;
- Promptly notify Fulfillable of any product recalls, compliance issues, or safety concerns.
The Client is solely responsible for:
- Product legality;
- Product labeling and compliance;
- Product safety;
- Intellectual property compliance;
- Taxes, duties, and customs obligations;
- Marketplace compliance requirements.
5. Prohibited Goods
Unless expressly approved in writing by Fulfillable, the following Goods may not be stored or processed:
- Hazardous materials or dangerous goods
- Explosives or flammable products
- Firearms, ammunition, or weapons
- Tobacco or nicotine products
- Illegal substances
- Counterfeit or infringing products
- Perishable goods requiring special storage
- Live animals or biological materials
- Currency or securities
- Controlled substances
- Any goods prohibited under applicable law
Fulfillable reserves the right to refuse, quarantine, remove, or dispose of prohibited Goods at the Client’s expense and risk.
The Client shall indemnify and hold harmless Fulfillable from all claims, damages, liabilities, fines, penalties, costs, and expenses arising from prohibited or non-compliant Goods.
6. Inventory Receiving & Accuracy
The Client is responsible for ensuring inbound shipments are accurately labeled and documented.
Fulfillable may rely on counts and descriptions provided by the Client, suppliers, manufacturers, or carriers unless otherwise agreed.
The Client must report:
- Receiving discrepancies within five (5) business days of inventory receipt;
- Shipment discrepancies within five (5) business days of delivery;
- Inventory discrepancies within thirty (30) days of discovery.
Failure to notify Fulfillable within these timeframes constitutes acceptance of the inventory and Services as accurate.
Inventory counts may be subject to reasonable operational variances, shrinkage, or scanning discrepancies.
7. Shipping & Carrier Services
Fulfillable may arrange shipping through third-party carriers including USPS, UPS, FedEx, DHL, and other providers.
Carrier transit times are estimates only and are not guaranteed by Fulfillable.
Fulfillable shall not be liable for:
- Carrier delays;
- Lost or delayed parcels;
- Weather disruptions;
- Customs delays;
- Incorrect addresses supplied by the Client;
- Carrier service failures;
- Failed delivery attempts.
Any carrier claims may be subject to the carrier’s own terms, limitations, and claims procedures.
8. Fees, Billing & Payment
The Client agrees to pay all fees, storage charges, shipping charges, handling charges, project fees, and other applicable charges invoiced by Fulfillable.
Invoices are due within seven (7) calendar days unless otherwise agreed in writing.
Late payments may incur:
- Interest at the lesser of 1.5% per month or the maximum rate permitted by Texas law;
- Collection costs;
- Reasonable attorneys’ fees;
- Suspension of Services.
Fulfillable reserves the right to:
- Require payment in advance;
- Hold shipments;
- Refuse outbound shipments;
- Suspend Services for overdue accounts.
9. Warehouse Lien
Pursuant to applicable Texas law and Uniform Commercial Code provisions, Fulfillable shall have a continuing general and specific lien on all Goods in its possession or control for all unpaid charges, fees, costs, and expenses owed by the Client.
If amounts remain unpaid, Fulfillable may:
- Retain possession of Goods;
- Refuse shipment release;
- Sell or dispose of Goods in accordance with applicable law;
- Apply proceeds toward outstanding balances and associated costs.
Storage charges continue to accrue while Goods remain under lien.
10. Insurance
All Goods stored or handled by Fulfillable are held solely at the Client’s risk.
The Client is solely responsible for maintaining adequate insurance coverage for:
- Inventory;
- Transit;
- Product liability;
- Cargo;
- Business interruption;
- Recall exposure.
Fulfillable does not provide inventory insurance unless expressly agreed in writing.
Fulfillable is not responsible for determining appropriate insurance coverage levels.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Fulfillable’s total aggregate liability arising out of or relating to the Services shall not exceed the total fees paid by the Client to Fulfillable during the three (3) months preceding the event giving rise to the claim.
Fulfillable shall not be liable for:
- Loss of profits;
- Loss of revenue;
- Loss of business opportunity;
- Loss of goodwill;
- Indirect damages;
- Incidental damages;
- Consequential damages;
- Special damages;
- Punitive damages;
- Data loss;
- Marketplace penalties;
- Chargebacks;
- Lost sales.
Fulfillable shall not be liable for:
- Events outside its reasonable control;
- Carrier performance;
- Product defects;
- Improper labeling;
- Hidden damage;
- Acts of third parties;
- Cyberattacks;
- Utility outages;
- Natural disasters;
- Fire, flood, theft, or weather events.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
12. Claims Procedure
Any claim against Fulfillable must:
- Be submitted in writing;
- Include supporting documentation;
- Be received within thirty (30) days of the event giving rise to the claim.
Failure to provide timely notice waives the claim.
No lawsuit or legal proceeding may be commenced against Fulfillable more than one (1) year after the event giving rise to the claim.
13. Product Compliance & Recalls
The Client is solely responsible for ensuring all products comply with:
- Federal laws;
- State laws;
- Consumer protection laws;
- Labeling requirements;
- Safety standards;
- Import/export regulations.
The Client must immediately notify Fulfillable of any product recall, safety concern, or regulatory issue.
All costs associated with recalls, investigations, removals, or regulatory actions remain the Client’s responsibility.
14. Confidentiality & Data
Each party agrees to maintain the confidentiality of non-public business information received from the other party.
Fulfillable may process operational and customer data solely for the purpose of providing the Services.
The Client represents that it has all necessary rights and permissions regarding customer data provided to Fulfillable.
15. Force Majeure
Fulfillable shall not be liable for delays or failures caused by events beyond its reasonable control, including:
- Natural disasters;
- Flood;
- Fire;
- Power outages;
- Internet outages;
- Labor disputes;
- Government actions;
- War;
- Terrorism;
- Epidemics or pandemics;
- Carrier disruptions;
- Supply chain interruptions.
16. Suspension & Termination
Fulfillable may suspend or terminate Services immediately if:
- The Client fails to pay invoices;
- The Client breaches these Terms;
- The Client stores prohibited Goods;
- The Client becomes insolvent;
- Fulfillable reasonably believes continued Services create legal or operational risk.
Upon termination:
- All outstanding balances become immediately due;
- The Client must promptly remove all inventory;
- Continued storage fees accrue until removal.
If inventory is not removed within a reasonable time, Fulfillable may dispose of inventory in accordance with applicable law.
17. Governing Law & Venue
These Terms shall be governed by and construed under the laws of the State of Texas, without regard to conflict of law principles.
Any dispute arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in Tarrant County, Texas.
The parties consent to the jurisdiction of such courts.
18. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms constitute the entire agreement between the parties regarding the Services and supersede all prior discussions, communications, or understandings.
20. Contact
Questions regarding these Terms may be directed to:
Fulfillable LLC
1700 Tech Centre, Suite 106
Arlington, Texas 76014
USA